Meet The Team: Mylène Cloutier

Our “Meet the Team” series introduces you to members of the Match team and gives insight to what it means to be a part of such an incredible culture at Match.

This week we caught up with Mylène Cloutier.

“Match is not a traditional company, we are a very tight Team, a second family.”

What do you do at Match?
I lead the Talent Acquisition Department, We pride ourselves on finding the right diversified talent to propel Match and our clients; by being an employer of choice.

What do you like the most about Match?
Our PEOPLE! We’re dedicated and inspired by what we do, we have fun building and pushing forward as well as constantly improving ourselves along the way. Every day, it’s the people that makes me want to be there and commit to the organization.

Tips for anyone looking to get into your line of work?
It’s rare that people plan a career in Talent Acquisition, perhaps because it’s often considered entry level or simple. Talent Acquisition however can be very complex and challenging, offer great career opportunities and develop a strong understanding of what makes companies successful today, People. Joining a recruitment team offers great opportunities to network and understand the needs of the business.

Meet The Team: Patrick Digby

Our “Meet the Team” series introduces you to members of the Match team and gives insight to what it means to be a part of such an incredible culture at MatchMG.

This week we caught up with Patrick Digby.

“I love that Match is a company clearly focused on the value of collaboration.”

What do you do at Match Retail?
I am a District Manager supporting our outstanding field team with WOW! mobile. I work with them in delivering our brand promise of Personalized, Unbiased Advice to customers as we continue to work towards our goal of being the #1 Wireless Retailer in Canada!

What do you like the most about working at Match Retail?
Ever since I had the first opportunity to contribute ideas and feedback to the company, as a Store Manager, it has never once fallen on deaf ears. Over the years we have evolved in countless ways, each time progressing to become more efficient and effective as a retailer. I’ve been with Match for 5 1/2 years and I’m extremely proud of how far we’ve come and the future ahead.

Tips for anyone looking to get into your line of work?
Stay Focused, Stay Disciplined and never go a day without seeking to learn something new. Seek out a mentor and ask a ton of questions – the only “stupid question” is the one you do not ask.

Meet The Team: Kim Lewis

Our “Meet the Team” series introduces you to members of the Match team and gives insight to what it means to be a part of such an incredible culture at Match.

This week we caught up with Kim Lewis.

“I come to work every day because I’m excited to be challenged by my team and my clients.“

What do you do at Match Retail?
As the Director of Client Services for our Nespresso business. I oversee a team of sales managers and coffee advisors that help consumers find the right Nespresso machine for them. Our team visits different retail locations across Canada to offer a turnkey solution for consumers from understanding their needs to placing their first coffee orders with them, they do it all.

What do you like the most about working at Match Retail?
The people! I feel that they make or break experiences at work. I am very lucky to have developed great trusted relationships with my clients and internal partners giving me the chance to have flexibility and agility in moving the business forward.

Tips for anyone looking to get into your line of work?
It’s a small world… network with people, keep in touch with school or work colleagues and finally, always give the very best of what you have to offer as you never know when or where you’ll cross paths with these people again!

Docebo: Road to Inspire Learning Conference – Delivering effective content (at scale!)

Michael Cioffi (Director, People & Culture) had the pleasure of being a panelist for the second year in a row at the Docebo Road to Inspire Learning Conference, where he spoke to over 750 virtual attendees on the topic of Delivering effective content (at scale!)

As organizations work to deliver the best learning experiences, content takes centre stage. This show and tell as part of the Docembo session highlighted customer stories on effective content sourcing and delivery, and how AI is the key to personalization at scale.

Michael is a culture shaping and people development professional with over 15 years of Learning Management experience. As the Director of People and Culture at Match Retail he is responsible for the attracting, onboarding, engagement, development and culture building. He specializes in company culture, innovation, purpose, and leadership. Everything Michael does is designed to empower growth in others and elevate people and culture. A former Instructional Designer and evolutionary workplace facilitator and coach, Michael is obsessed with creating a more human-focused future of work through finding, inspiring and enabling the leaders who will work to make his corporate vision a reality.

Nespresso Canada announces two new sustainability initiatives

Nespresso Canada will use new capsules made using 80% recycled aluminum and new fully recyclable boxes made from 95% recycled material for their machine

Nespresso Canada is proud to announce two new sustainability initiatives that are part of the company’s sustainable development approach, namely the launch of new capsules made using 80% recycled aluminum and new fully recyclable boxes for Nespresso machines, dedicated to the Vertuo Next range to begin with, made from 95% recycled material. The first ever coffee capsules made using 80% recycled aluminum are the Original Line Master Origin Colombia. By the end of 2021, Nespresso aims to have both initiatives extended to all ranges of the consumer coffee and machines.

“This announcement allows Nespresso to continue improving its environmental impact, a very important objective for us. This is a significant milestone in our journey towards circularity and in maximizing the reuse of product materials. This is aligned with the principle of extended producer responsibility, a key concept for Nespresso”, says Julie Pomerleau, Vice-President, Marketing at Nespresso Canada.

A Guarantee of Sustainability and Responsibility
Nespresso’s aluminum capsule is central to the company and its values. In addition to being infinitely recyclable, aluminum is a material of choice that also protects the freshness and aromas of the coffee. Made of a thinner aluminum foil, each new capsule is made using 80% recycled aluminum, will use 9.2% less aluminum material and will be 8% lighter. These capsules will require less energy to make than a virgin product, a consistent choice with the company’s sustainability objectives. Moreover, Nespresso will continue to work alongside its partners to use aluminum compliant with the Aluminium Stewardship Initiative (ASI), a standard recognizing the best management practices of companies in the aluminum sector as it relates to sustainable development.

For Nespresso, the continuous improvement of sustainability and the circularity of its operations is a priority, both in the supply, use, and recycling of its materials and products. The company is determined to continue to improve the proportion of recycled aluminum in its capsules and to make the recycling process easier for consumers.

Recycling is at heart of Nespresso’s actions
Nespresso plays a key role in reducing residual materials across the country. Among other things, the company has been developing and implementing recycling solutions for more than 25 years around the world.

These include the Black Bag Solution, which allows consumers to drop-off their used aluminum capsules to a Nespresso Boutique or to a partner collection point, and the Red Bag Solution, which allows them to drop off the used aluminum capsules in a Canada Post mailbox or Post Office. The Green Bag Solution for its part allows citizens of the participating municipalities to deposit their used aluminum Nespresso capsules in a green bag, then to place the latter in their recycling bin at home. The availability of these solutions varies depending on where consumers live.

These entirely recyclable bags are sent to the sorting center and then sent to a local partner to undergo a mechanical process separating the coffee grounds from the aluminum. The aluminum is recovered, and the coffee grounds are used as high-quality compost on local farms, at no additional cost to consumers or municipalities.

In Canada, nearly 500 municipalities have joined the Green Bag Solution for used Nespresso capsules. The company also aims to offer the Green Bag Solution across Canada.

WOW! Mobile finishes staggered reopening of its 83 locations

WOW! says it developed a ‘COVID-19 playbook’ and new precautions to protect customers

WOW! Mobile announced that it has officially reopened all its locations.

The retailer, which sells wireless services and devices for Rogers, Telus and their flanker brands, completed a staggered reopening plan this week.

The plan started with a ten-store pilot launch in early May. WOW! says it kept in daily communication with its field members and store managers to gather information to prepare for the next round of openings.

Now all 83 locations across Canada are up and running again.

After closing its doors in March to help curb the spread of COVID, the retailer was excited to re-open to serve its community.

Added safety measures is just the start

New precautions include increased cleaning measures, mapped traffic zones in kiosks, redesigned kiosks with plexiglass, neutral zones to help with item transfer and transactions, increased PPE, additional employee uniforms, a one-time use stylus and pen for sign-ups that customers can keep and more.

WOW! also says it found that customers liked the kiosks more than standard retail stores because the more open nature allowed families to shop together. Retail stores, on the other hand, restricted customers to one at a time.

WOW! Mobile first closed its stores in March, but the company says it began planning for its eventual reopen almost immediately. Those interested in learning more about Wow Mobile or finding a location near them can head to the retailer’s website.